Revenue Cycle Lead: People-First Ops & Process Coach

Mountain Land Physical Therapy; Salt Lake City (UT); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

PTO

Wellness incentives

Job summary

Mountain Land Physical Therapy is seeking a people-first Revenue Cycle Management (RCM) Manager in Salt Lake City to lead Denials, Patient Billing, and Payment Posting. You will guide multiple teams, drive process improvements, and ensure compliant, efficient operation.

You will coach leaders, manage performance, and collaborate with Compliance and Payer Contracting to resolve complex issues. This full-time role offers comprehensive benefits and opportunities for process optimization.

Qualifications

• 5+ years of people management experience
• Experience leading large teams or multiple departments
• Strong leadership and interpersonal skills including communication and reliability
• Proven ability to manage projects and drive process improvements
• Willingness to learn new business processes and enterprise systems, including healthcare revenue cycle
• Proficiency with Microsoft 365 and data-driven decision making

Responsibilities

• Lead and develop employees and supervisors across Denials, Patient Billing, and Payment Posting with clear performance expectations
• Oversee daily staffing, workload distribution, and priorities to ensure productivity and timely execution
• Monitor performance data, dashboards, and backlog to identify issues and implement corrective actions
• Improve and standardize workflows by addressing inefficiencies and implementing sustainable improvements
• Manage complex insurer and payer escalations including denial patterns and reimbursement issues
• Partner with Director, Compliance, and Payer Contracting to resolve issues and strengthen processes
• Manage performance, hiring, onboarding, and disciplinary processes with fairness
• Develop and maintain standard operating procedures and support training
• Ensure revenue cycle operations comply with policies, contracts, and privacy standards

Skills

People management

Leadership

Communication

Project management

Data-driven decision making

Tools

Microsoft 365

Operational reporting systems

Job description

Mountain Land Physical Therapy is seeking a people-first Revenue Cycle Management (RCM) Manager in Salt Lake City to lead Denials, Patient Billing, and Payment Posting. You will guide multiple teams, drive process improvements, and ensure compliant, efficient operation.

You will coach leaders, manage performance, and collaborate with Compliance and Payer Contracting to resolve complex issues. This full-time role offers comprehensive benefits and opportunities for process optimization.