Revenue Cycle Manager, Denials & Billing Ops

Mountain Land Physical Therapy Partners; Salt Lake City (UT); On-site; USD 75,000 - 80,000; Full time

Job summary

Mountain Land Physical Therapy Partners is seeking a people-first Revenue Cycle Management (RCM) Manager to lead and develop the revenue cycle teams, strengthen operational performance, and resolve complex insurance and payer issues across denials, patient billing, and payment posting.

This full-time role emphasizes clear performance expectations, data-driven improvements, compliant workflows, and collaboration with leadership to advance processes and outcomes in Salt Lake City.

Qualifications

• 5+ years of people management experience including performance management, accountability, and leadership development.
• Experience leading large teams or multiple departments in a complex operational environment.
• Strong leadership and interpersonal skills, including sound judgment, effective communication, emotional intelligence, professionalism, and reliability.
• Proven ability to manage projects and improve processes, including analyzing performance data, prioritizing responsibilities, and implementing corrective actions.
• Willingness and ability to learn new business processes, financial workflows, and enterprise systems, including healthcare revenue cycle operations.
• Proficiency with Microsoft 365 and operational reporting systems, with the ability to use data to support decisions and improve team performance.
• Ability to meet organizational employment and compliance requirements, including clearance on State and Federal Exclusion Lists and no negative notes on NPDB lists.

Responsibilities

• Lead and develop employees and supervisors across Denials, Patient Billing, and Payment Posting, establishing clear expectations for performance, accountability, and quality.
• Oversee daily staffing, workload distribution, and operational priorities to ensure consistent productivity, service levels, and timely execution.
• Monitor team performance data, dashboards, backlogs, and operational trends to identify challenges and implement corrective actions.
• Improve and standardize workflows by identifying root causes of inefficiencies, reducing rework, and implementing sustainable process improvements.
• Manage complex insurance and payer escalations, including denial patterns, reimbursement issues, documentation, and resolution timelines.
• Partner with the Director of Revenue Cycle Management, Compliance, and Payer Contracting to resolve complex issues and strengthen operational processes.
• Manage employee performance, conflict resolution, hiring, onboarding, and disciplinary processes while maintaining a fair and respectful team environment.
• Develop and maintain standard operating procedures, support employee training, and measure the effectiveness of operational improvements.
• Ensure revenue cycle operations follow applicable policies, payer contracts, compliance requirements, and privacy and security standards.

Skills

People management

Leadership

Communication

Data analysis

Problem solving

Healthcare revenue cycle knowledge

Tools

Microsoft 365

Job description

Mountain Land Physical Therapy Partners is seeking a people-first Revenue Cycle Management (RCM) Manager to lead and develop the revenue cycle teams, strengthen operational performance, and resolve complex insurance and payer issues across denials, patient billing, and payment posting.

This full-time role emphasizes clear performance expectations, data-driven improvements, compliant workflows, and collaboration with leadership to advance processes and outcomes in Salt Lake City.