Revenue Cycle Manager — People-First Ops Leader

Mountain Land Physical Therapy, Inc; Salt Lake City (UT); On-site; USD 75,000 - 80,000; Full time

Job summary

Mountain Land Physical Therapy, Inc. is seeking a people-first Revenue Cycle Management (RCM) Manager to lead Denials, Patient Billing, and Payment Posting teams in Salt Lake City.

This role drives process improvements, accountability, and operational consistency across the revenue cycle. As a people leader, you will coach supervisors, set performance expectations, and monitor dashboards to deliver timely results.

Qualifications

• 5+ years of people management experience including performance management and leadership development.
• Experience leading large teams in a complex operational environment.
• Strong leadership, communication, judgment, and reliability.
• Proven ability to manage projects and improve processes using performance data.
• Willingness to learn new healthcare revenue cycle workflows and enterprise systems.
• Proficiency with Microsoft 365 and operational reporting systems.

Responsibilities

• Lead and develop employees and supervisors across Denials, Patient Billing, and Payment Posting.
• Oversee daily staffing, workload distribution, and priorities for productivity and service levels.
• Monitor team performance data, dashboards, backlogs, and trends to identify challenges and corrective actions.
• Improve and standardize workflows by identifying root causes of inefficiencies and implementing improvements.
• Manage complex insurance and payer escalations, including denial patterns and reimbursement issues.
• Partner with leadership to resolve issues and strengthen processes.
• Manage employee performance, hiring, onboarding, and disciplinary processes.
• Develop and maintain standard operating procedures and training to measure improvements.
• Ensure revenue cycle operations follow policies, contracts, and privacy/security standards.

Skills

People management

Employee performance management

Leadership development

Project management

Data analysis

Microsoft 365

Operational reporting

Job description

Mountain Land Physical Therapy, Inc. is seeking a people-first Revenue Cycle Management (RCM) Manager to lead Denials, Patient Billing, and Payment Posting teams in Salt Lake City.

This role drives process improvements, accountability, and operational consistency across the revenue cycle. As a people leader, you will coach supervisors, set performance expectations, and monitor dashboards to deliver timely results.