Revenue Case Processing Supervisor

State of Florida; Largo (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

State of Florida is seeking a Case Processing Manager I within the Department of Revenue in Largo. The role supervises a 8-12 person team in a customer service setting, coaching staff and coordinating with management to execute operational plans.

This SES position requires strong communication, policy interpretation, and problem-solving. The role may include some after-hours work and potential partial telework after training, based at the Largo Service Center in Pinellas County, FL.

Qualifications

• Currently employed with the Florida Department of Revenue or equivalent government agency.
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring, including staff development and on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, solving complex problems through interpersonal communication.

Responsibilities

• Manage a team of 8-12 operational staff.
• Provide training as administrator, coach, and advisor.
• Collaborate with the Service Center Manager to develop and monitor operational plans.
• Assess resource needs and reallocate resources for productivity.
• Analyze business requirements to identify gaps and provide solutions.

Skills

Team leadership

Coaching & mentoring

Resource planning

Policy interpretation

Conflict resolution

Communication skills

Public speaking

Job description

State of Florida is seeking a Case Processing Manager I within the Department of Revenue in Largo. The role supervises a 8-12 person team in a customer service setting, coaching staff and coordinating with management to execute operational plans.

This SES position requires strong communication, policy interpretation, and problem-solving. The role may include some after-hours work and potential partial telework after training, based at the Largo Service Center in Pinellas County, FL.