Revenue Assurance Manager - Hybrid Leader, KPI & Controls

Direct Energy Business; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NRG Energy is seeking a Revenue Assurance Manager in Houston to develop and govern the Revenue Assurance framework across Retail Operations. You will lead leakage prevention, KPI governance, controls, and cross-functional reporting.

The role requires building executive dashboards, conducting monthly reviews, and driving continuous improvement across multiple retail operations areas. Hybrid work and minimal travel may apply.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5+ years retail energy experience.
• 5+ years operations, credit, collections, billing, finance, audit, or revenue assurance experience.
• 3+ years leadership, project, or governance experience.
• Advanced Excel and Power BI skills.

Responsibilities

• Develop and maintain the Revenue Assurance framework.
• Establish governance standards and accountability models.
• Develop executive dashboards, scorecards and KPI reporting.
• Lead monthly Revenue Assurance reviews and certifications.
• Maintain inventory of controls, process owners and escalation procedures.
• Drive root-cause analysis and remediation of leakage events.
• Identify automation and process improvement opportunities.
• Facilitate governance forums and executive reporting.
• Understand and improve processes for multiple different areas within the retail operations space.

Skills

Leadership experience

Governance

Executive communication

KPI framework development

Education

Bachelor's Degree

Tools

Power BI

Excel

Job description

NRG Energy is seeking a Revenue Assurance Manager in Houston to develop and govern the Revenue Assurance framework across Retail Operations. You will lead leakage prevention, KPI governance, controls, and cross-functional reporting.

The role requires building executive dashboards, conducting monthly reviews, and driving continuous improvement across multiple retail operations areas. Hybrid work and minimal travel may apply.