Revenue Assurance Senior Analyst - Insights & Controls

NRG Energy; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

NRG Energy revenue assurance team seeks a Senior Business Analyst to analyze complex processes, define requirements, and identify leakage across Retail Operations. You will translate findings into actionable insights and collaborate with cross-functional partners to close gaps.

The role supports governance and continuous improvement, develops dashboards and KPIs, and drives outcomes through data-driven recommendations in a hybrid Houston setting.

Qualifications

• Bachelor's degree in business, finance, accounting, information systems, analytics, or a related field.
• 5+ years of business analysis, process improvement, operations, finance, billing, credit and collections, audit, or revenue assurance experience.
• Experience eliciting and documenting business requirements, analyzing complex processes and data, and supporting cross-functional initiatives.

Responsibilities

• Analyze end-to-end business processes, data flows, controls, and system interactions to identify revenue leakage, operational risks, and improvement opportunities.
• Elicit, document, validate, and manage business, functional, reporting, and control requirements with stakeholders.
• Translate business needs into process maps, data requirements, user stories, acceptance criteria, and recommendations for business and technical teams.
• Perform data analysis, reconciliation, trend analysis, and root-cause analysis to quantify issues and support fact-based decisions.
• Develop and maintain dashboards, scorecards, KPI definitions, and recurring reporting that provide visibility into revenue assurance performance.
• Facilitate discovery sessions, process reviews, requirements workshops, and solution discussions with cross-functional stakeholders.
• Support the design, documentation, and assessment of business controls, including process ownership, evidence requirements, and escalation paths.
• Partner with process owners and project teams to evaluate solution options, assess impacts, prioritize enhancements, and support implementation.
• Develop test scenarios, support user acceptance testing, validate results, and track defects or actions through resolution.
• Monitor implemented improvements and controls to confirm expected outcomes, identify emerging issues, and recommend further action.
• Prepare clear analyses, presentations, and executive-ready summaries that communicate findings, risks, recommendations, decisions, and next steps.

Skills

Excel

Power BI

Data analysis

Process mapping

KPI development

Stakeholder management

Cross-functional collaboration

Requirements documentation

Presentation skills

Education

Bachelor's degree

Tools

Power BI

Excel

Job description

NRG Energy revenue assurance team seeks a Senior Business Analyst to analyze complex processes, define requirements, and identify leakage across Retail Operations. You will translate findings into actionable insights and collaborate with cross-functional partners to close gaps.

The role supports governance and continuous improvement, develops dashboards and KPIs, and drives outcomes through data-driven recommendations in a hybrid Houston setting.