Revenue Assurance Manager

Direct Energy Business; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NRG Energy is seeking a Revenue Assurance Manager in Houston to develop and govern the Revenue Assurance framework across Retail Operations. You will lead leakage prevention, KPI governance, controls, and cross-functional reporting.

The role requires building executive dashboards, conducting monthly reviews, and driving continuous improvement across multiple retail operations areas. Hybrid work and minimal travel may apply.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5+ years retail energy experience.
• 5+ years operations, credit, collections, billing, finance, audit, or revenue assurance experience.
• 3+ years leadership, project, or governance experience.
• Advanced Excel and Power BI skills.

Responsibilities

• Develop and maintain the Revenue Assurance framework.
• Establish governance standards and accountability models.
• Develop executive dashboards, scorecards and KPI reporting.
• Lead monthly Revenue Assurance reviews and certifications.
• Maintain inventory of controls, process owners and escalation procedures.
• Drive root-cause analysis and remediation of leakage events.
• Identify automation and process improvement opportunities.
• Facilitate governance forums and executive reporting.
• Understand and improve processes for multiple different areas within the retail operations space.

Skills

Leadership experience

Governance

Executive communication

KPI framework development

Education

Bachelor's Degree

Tools

Power BI

Excel

Job description

Date: Oct 29, 2026

Location: Houston, TX, US, 77010

Company: NRG

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary

The Revenue Assurance Manager will develop and govern the Revenue Assurance framework across Retail Operations, leading revenue leakage prevention, KPI governance, controls, executive reporting, and cross-functional accountability

Essential Duties/Responsibilities

• Develop and maintain the Revenue Assurance framework.
• Establish governance standards and accountability models.
• Develop executive dashboards, scorecards and KPI reporting.
• Lead monthly Revenue Assurance reviews and certifications.
• Maintain inventory of controls, process owners and escalation procedures.
• Drive root-cause analysis and remediation of leakage events.
• Identify automation and process improvement opportunities.
• Facilitate governance forums and executive reporting.
• Understand and improve processes for multiple different areas within the retail operations space.

Working Conditions

• Hybrid 2-4 days in office
• Minimal travel.
• Standard Monday-Friday schedule. Availability outside normal business hours as needed.

Minimum Requirements

• Bachelor's Degree or equivalent work experience.
• 5+ years retail energy experience.
• 5+ years operations, credit, collections, billing, finance, audit, or revenue assurance experience.
• 3+ years leadership, project, or governance experience.
• Advanced Excel and Power BI skills.

Additional Knowledge, Skills, And Abilities

• Strong understanding of controls and governance.
• Ability to influence without authority.
• Executive communication and presentation skills.
• Experience building KPI frameworks and dashboards.
• Continuous improvement mindset.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Nearest Major Market:

Houston