Returns Specialist: Smooth Refunds & Exchanges

Road Tested Parts LLC; Wilder (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Road Tested Parts LLC in Wilder, KY seeks a Returns Clerk to manage product return processes, verify item conditions, and update inventory records. You will communicate with customers, coordinate with warehouse, and document all returns and related transactions.

This role supports quality assurance and customer satisfaction by ensuring accurate processing and timely refunds or exchanges. The ideal candidate has a high school diploma, prior retail or customer service experience, sharp attention

Qualifications

• High school diploma or equivalent.
• Previous experience in a retail or customer service environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Process incoming returns by verifying the condition of returned items and updating inventory records accordingly.
• Communicate with customers regarding their return requests, providing timely updates and resolving any inquiries or issues.
• Collaborate with the warehouse team to ensure proper handling and restocking of returned merchandise.
• Maintain accurate documentation of all returns, including reasons for return and any associated financial transactions.
• Analyze return trends and provide feedback to management to help improve product quality and customer satisfaction.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Road Tested Parts LLC in Wilder, KY seeks a Returns Clerk to manage product return processes, verify item conditions, and update inventory records. You will communicate with customers, coordinate with warehouse, and document all returns and related transactions.

This role supports quality assurance and customer satisfaction by ensuring accurate processing and timely refunds or exchanges. The ideal candidate has a high school diploma, prior retail or customer service experience, sharp attention