Returns Specialist I

RXinsider LTD.; Grove City (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

RXinsider LTD. in Grove City, OH is seeking a Return Specialist I to process product returns and support customer satisfaction within the Sales department.

The role requires a High School Diploma or GED, strong communication, adherence to directions, and 1-2 years of returns experience. Proficiency in Microsoft Office and inventory control software is expected.

Qualifications

• High School Diploma or GED required.
• Ability to communicate effectively with team members.
• Follow written and verbal directions accurately.
• Maintain productivity and quality standards.
• 1-2 years of returns or similar experience.
• Proficient in Microsoft Office.
• Familiar with inventory control software.

Responsibilities

• Learn all RMA functions in P21 (RMA, NORETURN RMA, REPLACEMENT ORDER).
• Identify RMA class on all requests.
• Assist in answering emails for the RMA distribution.
• Assist in answering internal calls routed to the RMA group.
• Process RMA Tracker requests.
• Run Open RMA report monthly and manage open RMAs.
• Identify item return trends and defect rates.
• Participate in RMA Beta testing for P21.
• Troubleshoot basic items with customers.
• File damage claims with carriers (UPS, FedEx, GlobalTranz).
• Work under moderate supervision.
• Other duties as required.
• Eligible for promotion to Return Specialist II upon positive reviews.

Skills

Communication

Follow directions

Productivity

Team communication

Education

High School Diploma or GED

Tools

Microsoft Office

Inventory control software

Job description

Brief Description

Department: Sales

Hours: 8AM-4:30PM

Reports to: Customer Service Supervisor

Status: Hourly/Non-Exempt

Responsible for processing product returns and information while supporting the departments involved in meeting customer satisfaction.

Requirements

• High School Diploma or GED
• Effectively communicate with team members.
• Accurately follow directions, both written and verbal.
• Maintain individual productivity and quality standards set according set standards.
• 1-2 years of prior returns or similar experience.
• Possess a thorough understanding of Microsoft Office
• Knowledge and ability to operate inventory control and related computer software.

Summary

Return Specialist I is required to meet and be proficient in all Customer Service Representative Level I job requirements and the additional responsibilities listed below:

• Has learned all RMA functions in P21 (RMA, NORETURN RMA, REPLACEMENT ORDER)
• Properly identifies the RMA class on all RMA requests processed
• Assists in answering emails for the RMA email distribution
• Assists in answering internal calls routed to the RMA phone group
• Properly assigns and processes RMA Tracker requests
• Runs ‘Open RMA’ report monthly and cancels any necessary open RMA requests
• Identifies item return trends and item defectiveness
• Participates in RMA Beta testing for P21
• Does basic item troubleshoot with customers
• Can properly file damage claims with UPS, FedEx, and Globaltranz, etc.
• Works under moderate supervision of Customer Service Supervisor
• Other duties as required
• Must have positive performance reviews to be eligible to be promoted to Return Specialist II