Returns Specialist — Cross-Dept Fulfillment & Credits

Varsity Spirit; Bartlett (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care benefits

HSA/FSA opportunities

Wellbeing program

401(k) with company match

Life, AD&D and Short-Term Disability

Paid time off and holidays

Ownership program

Employee resource groups

Financial coaching and credit union

Job summary

Varsity Spirit, a Varsity Brands company, is seeking a Returns Processor for our Bartlett, TN distribution center. This full-time role coordinates with Sales and Internal Departments to receive, evaluate, and process returns, exchanges, and credits, entering remake orders and codes for scheduling and billing.

Key responsibilities include processing returns, communicating with internal teams, coordinating shipping for inspections, and maintaining strong relationships with Sales and Accounting to

Qualifications

• High School Diploma or equivalent required.
• Experience with returns processing, exchanges, and credits is preferred.
• Ability to coordinate with Sales and Accounting teams to handle returns and credits.

Responsibilities

• Processing returns entered by Sales Reps through computer system.
• Communication with internal departments or vendors as needed to ensure errors are not repeated with replacement order.
• Coordination of shipping to external locations for further inspection or alterations.
• Develop and maintain relationship with Sales and Accounting Teams for handling returns to full customer expectations.

Skills

Communication skills

Self-motivation

Goal orientation

Detail oriented

Team collaboration

Salesforce

OMS

AS400

PDM

PLM

Excel

Word

Education

High School Diploma

Tools

Salesforce

OMS

AS400

PDM

PLM

Excel

Word

Job description

Varsity Spirit, a Varsity Brands company, is seeking a Returns Processor for our Bartlett, TN distribution center. This full-time role coordinates with Sales and Internal Departments to receive, evaluate, and process returns, exchanges, and credits, entering remake orders and codes for scheduling and billing.

Key responsibilities include processing returns, communicating with internal teams, coordinating shipping for inspections, and maintaining strong relationships with Sales and Accounting to