Returns & Shipping Specialist — Flexible Hours & Benefits

Staples, Inc.; Tempe (AZ); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development program

Associate discounts on merchandise

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Other benefits

Job summary

Staples, Inc. in Tempe, AZ is hiring Shipping Associates to assist customers with shipping needs and unpackaged returns in-store. You will work in a fun, team-oriented retail culture with training provided and opportunities for career development.

Responsibilities include handling full-serve shipping, returns, customer engagement, and selecting shipping options. Flexibility in hours and a focus on accuracy and service are important.

Qualifications

• Flexible schedule based on store needs.
• Ability to engage customers and understand needs to drive sales.
• Ability to lift/move materials up to 100 pounds.
• Strong attention to detail and multi-tasking.
• Collaborative work in a fast-paced environment.
• Honesty and integrity in handling customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for Amazon returns, shipping a package via UPS or related service.
• Identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Flexible schedule

Customer engagement

Lift up to 100 pounds

Attention to detail

Multitasking

Collaborative

Conflict management

Integrity

Job description

Staples, Inc. in Tempe, AZ is hiring Shipping Associates to assist customers with shipping needs and unpackaged returns in-store. You will work in a fun, team-oriented retail culture with training provided and opportunities for career development.

Responsibilities include handling full-serve shipping, returns, customer engagement, and selecting shipping options. Flexibility in hours and a focus on accuracy and service are important.