Customer Returns and Shipping Associate (Queen Creek, AZ)

Staples; Queen Creek (AZ); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Associate discounts on in-store and on

401(k) plan with company match

Dental and vision insurance

Weekly pay

Paid time off

Career development program

Job summary

Staples in Queen Creek, AZ is seeking a Customer Returns and Shipping Associate to assist customers with shipping needs and unpackaged returns in-store. The role offers flexible part-time or full-time hours, comprehensive benefits, and on-the-job training.

You will engage customers, process returns, arrange shipments, and maintain a neat shipping area while providing friendly service to promote store success.

Qualifications

• Ability to engage with customers and understand their needs to drive additional sales.
• Able to work a flexible schedule based on the store's needs.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, and multi-tasking.
• Ability to collaborate in a high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational manner.
• Honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales

Flexibility

Communication

Teamwork

Attention to detail

Physical stamina

Job description

Customer Returns and Shipping Associate (Queen Creek, AZ) Staples

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store's needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Staples does not sponsor applicants for work visas for this position.