Returns Processing Specialist — Warehouse

SanMar-Internal; Avondale (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Life insurance

Disability insurance

Paid time off

Paid holidays

Family leave

Pet insurance

Job summary

SanMar is seeking a Returns Clerk for the Avondale, AZ area. You will process customer returns, log items, and coordinate with the Customer Care Center, Credit, UPS, and customers to ensure accurate paperwork and efficient processing.

The role requires 1–3 years of warehouse experience, a high school diploma or equivalent, and strong attention to detail with English-language communication. Shift is 7:30am–4:00pm with potential overtime.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of relevant warehouse experience.
• Requires interaction with account executives, customers and/or team members in English.
• Demonstrates ability to follow directions and change priorities or duties as business needs require.
• Maintain a safe, neat and clean work area by adhering to safety regulations.
• Ability to work efficiently with minimal supervision.
• Welcome and help new employees in a positive manner, as required.
• Assist in building a positive and productive work environment.
• Strong attention to detail.
• Essential days or overtime may be required.

Responsibilities

• Log in all returned and delivered items and research returns without Return Authorization Numbers (RA#) as needed.
• Process all return paperwork upon completion of returning all items to proper locations.
• Communicate with Customer Care Center on returned orders and occasionally with customers and UPS.
• Verify returned product matches with product in bin location and reshipping of orders. Restock returned product to lo-bay/hi-bay locations.
• Invoice all restocked credit memos and make modifications to returns paperwork when necessary.
• Notify SanMar employees of packages addressed to them and deliver daily priority packages and mail throughout facility within a timely manner.
• Create and print credit memos & freight invoices.

Skills

English communication

Attention to detail

Teamwork

Follow directions

Safety awareness

Customer service

Education

High School Diploma or equivalent

Job description

SanMar is seeking a Returns Clerk for the Avondale, AZ area. You will process customer returns, log items, and coordinate with the Customer Care Center, Credit, UPS, and customers to ensure accurate paperwork and efficient processing.

The role requires 1–3 years of warehouse experience, a high school diploma or equivalent, and strong attention to detail with English-language communication. Shift is 7:30am–4:00pm with potential overtime.