Returns

SanMar-Internal; Avondale (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Life insurance

Disability insurance

Paid time off

Paid holidays

Family leave

Pet insurance

Job summary

SanMar is seeking a Returns Clerk for the Avondale, AZ area. You will process customer returns, log items, and coordinate with the Customer Care Center, Credit, UPS, and customers to ensure accurate paperwork and efficient processing.

The role requires 1–3 years of warehouse experience, a high school diploma or equivalent, and strong attention to detail with English-language communication. Shift is 7:30am–4:00pm with potential overtime.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of relevant warehouse experience.
• Requires interaction with account executives, customers and/or team members in English.
• Demonstrates ability to follow directions and change priorities or duties as business needs require.
• Maintain a safe, neat and clean work area by adhering to safety regulations.
• Ability to work efficiently with minimal supervision.
• Welcome and help new employees in a positive manner, as required.
• Assist in building a positive and productive work environment.
• Strong attention to detail.
• Essential days or overtime may be required.

Responsibilities

• Log in all returned and delivered items and research returns without Return Authorization Numbers (RA#) as needed.
• Process all return paperwork upon completion of returning all items to proper locations.
• Communicate with Customer Care Center on returned orders and occasionally with customers and UPS.
• Verify returned product matches with product in bin location and reshipping of orders. Restock returned product to lo-bay/hi-bay locations.
• Invoice all restocked credit memos and make modifications to returns paperwork when necessary.
• Notify SanMar employees of packages addressed to them and deliver daily priority packages and mail throughout facility within a timely manner.
• Create and print credit memos & freight invoices.

Skills

English communication

Attention to detail

Teamwork

Follow directions

Safety awareness

Customer service

Education

High School Diploma or equivalent

Job description

Shift : 7:30am-4:00pm

Pay: $16.50 per hour

What's the Short Version?

A Returns Clerk is responsible for processing customer returns and logging in all returned and delivered items. This position works closely with the Customer Care Center, Credit, UPS and sometimes customers in order to process the returns paperwork accurately and efficiently.

What Will You Be Doing?

• Log in all returned and delivered items and research returns without Return Authorization Numbers (RA#) as needed.
• Process all return paperwork upon completion of returning all items to proper locations.
• Communicate with Customer Care Center on returned orders and occasionally with customers and UPS.
• Verify returned product matches with product in bin location and reshipping of orders. Restock returned product to lo-bay/hi-bay locations.
• Invoice all restocked credit memos and make modifications to returns paperwork when necessary.
• Notify SanMar employees of packages addressed to them and deliver daily priority packages and mail throughout facility within a timely manner.
• Create and print credit memos & freight invoices.

What Are We Looking For?

• High School Diploma or equivalent
• 1-3 years of relevant warehouse experience
• Requires interaction with account executives, customers and/or team members in English.
• Demonstrates ability to follow directions and change priorities or job duties as business needs require; support or rotate to other production functions as needed.
• Maintain a safe, neat and clean work area by adhering to SanMar's safety regulations.
• Ability to work efficiently with minimal supervision.
• Welcome and help new employees in a positive manner, as required.
• Assist in building a positive and productive work environment.
• Strong attention to detail.
• Essential days or overtime may be required.

What's Our Offer?

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

DC Warehouse (Non-Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee frequently uses both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Basic literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.