Returns and Receiving Coordinator

Branded Bills LLC.; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401k benefits

Employee discount

Job summary

Branded Bills in Tempe, AZ, is hiring a Returns and Receiving Coordinator for the Warehouse. The role handles all returned merchandise, ensures accurate documentation, conducts quality checks, and determines disposition to support inventory control and warehouse organization.

Responsibilities include logging and inspecting returns against RAs, restocking eligible items, coordinating with Inventory Control, isolating damaged items, and reporting to Quality/Production.

Qualifications

• 1–2 years of warehouse, inventory, or returns processing experience (apparel/headwear preferred).
• Familiarity with warehouse management systems (WMS) or ERP systems.
• Strong attention to detail and organizational skills.
• Basic computer skills (Excel, order management systems).
• Reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 40–50 lbs and stand/walk for extended periods.

Responsibilities

• Return Processing: Receive, log, and inspect returned merchandise; verify condition; determine disposition; document in WMS.
• Inventory & Restocking: Re-label and restock items; coordinate stock level updates; isolate damaged products.
• Customer Service Support: Provide feedback on return discrepancies; communicate missing or incomplete documentation.
• Quality & Compliance: Follow guidelines for eligibility and timelines; maintain records for reporting/auditing.
• Workplace Standards: Keep area clean/stocked; follow safety protocols; assist with cycle counts and audits.

Skills

Warehouse experience

WMS/ERP familiarity

Attention to detail

Basic computer skills

Reliability

Tools

Excel

Order management systems

Job description

Position: Returns and Receiving Coordinator

Department: Warehouse

Reports To: Director of Warehouse

Location: Tempe, AZ (On-site)

FSLA Status: Non-Exempt

Employment Type: Full-Time

Job Summary

The Returns and Receiving Coordinator is responsible for processing all returned merchandise, ensuring accuracy in documentation, quality checks, and proper disposition of products. This role helps maintain customer satisfaction by handling returns efficiently while supporting inventory control and warehouse organization.

Key Responsibilities

• Return Processing
  • Receive, log, and inspect returned merchandise against return authorizations (RAs).
  • Verify product condition (unused, damaged, incorrect item, defective).
  • Determine disposition of returns (restock, repair, dispose, or elevate).
  • Document all returns in the warehouse management system (WMS) accurately.
• Inventory & Restocking
  • Re-label and restock eligible items into proper warehouse locations.
  • Coordinate with Inventory Control to update stock levels.
  • Isolate damaged or defective products and report to the Quality/Production team.
• Customer Service Support
  • Provide feedback to the Customer Service Team on return discrepancies or patterns.
  • Communicate clearly regarding missing documentation, incomplete returns, or issues requiring resolution.
• Quality & Compliance
  • Follow company guidelines for return eligibility and product condition.
  • Ensure all returned products are processed within established timelines.
  • Maintain organized records of returns for reporting and auditing purposes.
• Workplace Standards
  • Keep the returns area clean, organized, and stocked with necessary supplies.
  • Adhere to warehouse safety protocols and operational standards.
  • Assist with cycle counts, inventory audits, or other warehouse tasks when needed.

Qualifications

• 1–2 years of warehouse, inventory, or returns processing experience (apparel/headwear preferred).
• Familiarity with warehouse management systems (WMS) or ERP systems.
• Strong attention to detail and organizational skills.
• Basic computer skills (Excel, order management systems).
• Reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 40–50 lbs and stand/walk for extended periods.

Working Conditions

• Standing, bending, and lifting for extended periods.
• The role involves physical activity, including standing, walking, and lifting up to 50 pounds.
• The working environment includes exposure to varying temperatures and warehouse noise.

Compensation: $21/hr

Benefits

• Paid Time Off
• Health insurance
• 401k benefits
• Employee discount

Branded Bills is an equal opportunity employer.

Must be authorized to work in the U.S.