Returns & Patient Care Specialist

Cigna Health and Life Insurance Company; Whitestown (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Customer Service Associate Representative to support the Returns Room in Whitestown, IN. The role emphasizes accurate returns processing, patient communications, and HIPAA-compliant documentation to ensure timely resolutions.

You will perform outbound outreach, coordinate with pharmacy systems, and help maintain Clerk Room operations while delivering exceptional service in a fast-paced healthcare environment.

Qualifications

• Previous customer service, healthcare, pharmacy, operations, or administrative experience.
• Knowledge of Microsoft Office applications and data entry processes

Responsibilities

• Provide professional outbound communication to patients while maintaining department quality and compliance standards.
• Research, evaluate, and process returned medications and prescription packages to determine appropriate resolution pathways.
• Accurately document patient interactions, return details, and resolution activities within designated systems.
• Maintain and support daily Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.
• Process credits and return-related transactions within established authorization guidelines.
• Process incoming mail and returned prescription shipments.
• Utilize multiple systems and resources to investigate and resolve patient and operational issues efficiently.
• Protect patient privacy and confidential health information in accordance with HIPAA and company policies.
• Adapt to changing business needs and support multiple Returns Room functions as required.
• Demonstrate a commitment to continuous learning by developing proficiency across all major Returns Room responsibilities.
• Support team objectives and participate in other departmental assignments as needed.

Skills

Customer service

Healthcare experience

Administrative support

Data entry

Education

Pharmacy Technician License

Tools

Microsoft Office

Job description

Cigna Health and Life Insurance Company is seeking a Customer Service Associate Representative to support the Returns Room in Whitestown, IN. The role emphasizes accurate returns processing, patient communications, and HIPAA-compliant documentation to ensure timely resolutions.

You will perform outbound outreach, coordinate with pharmacy systems, and help maintain Clerk Room operations while delivering exceptional service in a fast-paced healthcare environment.