Pharmacy Returns & Patient Support Specialist

Cigna; Whitestown (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Cigna Group (Evernorth Health Services) is seeking a Customer Service Associate Representative for the Whitestown Pharmacy. The role supports medication returns, patient inquiries, and returns processing with emphasis on accurate documentation and timely resolutions.

Responsibilities include outbound patient communication, returns research, and maintaining Clerk Room operations while upholding confidentiality and privacy standards.

Qualifications

• Pharmacy technician license preferred but not required.
• Experience in customer service, healthcare, pharmacy operations, or administrative roles.
• Familiarity with MS Office and data entry processes.

Responsibilities

• Provide professional outbound communication to patients while maintaining quality and compliance.
• Research, evaluate, and process returned medications and prescription packages.
• Document patient interactions, return details, and resolutions in systems.
• Maintain Clerk Room operations, Resends, Pharmalink activities, Hazmat workflows.
• Process credits and return-related transactions within authorization guidelines.
• Handle incoming mail and returned prescription shipments.
• Investigate and resolve patient and operational issues using multiple systems.

Skills

Attention to detail

Analytical problem-solving

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Multitasking

Education

Pharmacy Technician License (preferred)

Tools

Microsoft Office

Data entry

Job description

The Cigna Group (Evernorth Health Services) is seeking a Customer Service Associate Representative for the Whitestown Pharmacy. The role supports medication returns, patient inquiries, and returns processing with emphasis on accurate documentation and timely resolutions.

Responsibilities include outbound patient communication, returns research, and maintaining Clerk Room operations while upholding confidentiality and privacy standards.