Patient Returns & Pharmacy Support Specialist

Cigna Healthcare; Whitestown (IN); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Cigna Healthcare is seeking a Customer Service Associate Representative for the Whitestown Pharmacy to handle medication returns and patient inquiries, ensuring timely and accurate resolutions.

The role supports daily Returns Room operations, including return processing, outbound outreach, documentation, and inventory support, while maintaining confidentiality and complying with HIPAA standards.

Formación

• Preferred: Pharmacy Technician License (not required).
• Experience in customer service, healthcare, pharmacy, operations, or administrative roles.
• Proficiency with Microsoft Office applications and data entry.

Responsabilidades

• Provide professional outbound communication to patients while maintaining department quality and compliance.
• Research, evaluate, and process returned medications and prescription packages to determine resolutions.
• Document patient interactions and return details within designated systems.
• Support Clerk Room operations, including Resends, Pharmalink, and Hazmat workflows.
• Process credits and return-related transactions within established authorization guidelines.
• Handle incoming mail and returned prescription shipments.
• Protect patient privacy and HIPAA compliance.

Conocimientos

Attention to detail

Communication skills

Interpersonal skills

Organizational skills

Time management

Prioritization

Educación

Pharmacy Technician License (optional)

Herramientas

Microsoft Office

Descripción del empleo

Cigna Healthcare is seeking a Customer Service Associate Representative for the Whitestown Pharmacy to handle medication returns and patient inquiries, ensuring timely and accurate resolutions.

The role supports daily Returns Room operations, including return processing, outbound outreach, documentation, and inventory support, while maintaining confidentiality and complying with HIPAA standards.