Pharmacy Operations Lead - Returns Room (Onsite)

Cigna Health and Life Insurance Company; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health coverage day 1

401(k) plan with company match

Holiday Pay and Paid Time Off

Education/Certification Program

Career Growth opportunities

Job summary

The Cigna Group in Tempe is seeking a Pharmacy Operations Lead Representative to oversee the Returns Room's daily workflow and guide staff. This onsite role supports operations and quality, driving timely handling of returned medications and related packages.

You will coordinate onboarding, training, and cross-training while addressing workflow priorities, communicating with patients, and ensuring documentation accuracy across multiple systems.

Qualifications

• Current and active Arizona Pharmacy Technician License
• Current PTCB certification
• Pharmacy, healthcare, customer service, operations, or administrative experience
• Microsoft Office and data-entry experience

Responsibilities

• Help coordinate daily workflow, workload, and operational priorities.
• Provide day-to-day process guidance and support to Returns Room employees.
• Support onboarding, training, and cross-training.
• Identify and communicate workflow, production, and quality concerns.
• Research and process returned medications and prescription packages.
• Communicate with patients and accurately document return-related activity.
• Use multiple systems to research and resolve operational and patient issues.
• Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
• Maintain proficiency across Returns Room functions and provide hands-on operational support.
• Contribute to continuous improvement and department initiatives.

Skills

Attention to detail

Problem solving

Communication skills

Organization

Time management

Multitasking

Independent and collaborative

Tools

Microsoft Office

Data entry

Job description

The Cigna Group in Tempe is seeking a Pharmacy Operations Lead Representative to oversee the Returns Room's daily workflow and guide staff. This onsite role supports operations and quality, driving timely handling of returned medications and related packages.

You will coordinate onboarding, training, and cross-training while addressing workflow priorities, communicating with patients, and ensuring documentation accuracy across multiple systems.