Benefits & Claims Support Specialist

The Cigna Group; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

The Cigna Group is seeking a Customer Service Associate Representative to provide comprehensive support for health benefits and claims inquiries. This position will require addressing calls from plan participants, ensuring accurate responses, and documenting interactions thoroughly.

Key qualifications include a high school diploma, strong communication skills, and the ability to manage multiple tasks effectively. Join us for an opportunity to contribute positively within a collaborative work environment.

Qualifications

• Ability to organize and recall large amounts of detailed information.
• Capability to read, analyze, and interpret benefit plans and insurance documents.
• Commitment to privacy and confidentiality standards.
• Flexibility to work under pressure and meet deadlines.

Responsibilities

• Answer telephone calls from plan participants and providers about benefits and claims.
• Document all calls accurately in Chronolog.
• Assist team members and contribute to client meetings as needed.
• Research claims and assist with provider record maintenance tasks.

Skills

Excellent verbal and written communication skills

Basic computer and customer service experience

Strong listening skills and attention to detail

Proficiency with PC tools (Windows, Word, Adobe Acrobat)

Minimum typing speed of 45 wpm

Professional attitude

Strong problem-solving abilities

Education

High school diploma or GED

Job description

The Cigna Group is seeking a Customer Service Associate Representative to provide comprehensive support for health benefits and claims inquiries. This position will require addressing calls from plan participants, ensuring accurate responses, and documenting interactions thoroughly.

Key qualifications include a high school diploma, strong communication skills, and the ability to manage multiple tasks effectively. Join us for an opportunity to contribute positively within a collaborative work environment.