Returns Operations Lead | Warehouse & Customer Service

Jobtailor; Olive Branch (MS); On-site; USD 38,000 - 50,000; Full time

Job summary

Jobtailor in Olive Branch, MS is seeking a supervisor for the Returns department to lead staff, manage returns processing, and ensure customer satisfaction. The role emphasizes safe, efficient warehouse operations and strong cross-functional communication.

The ideal candidate will have warehouse experience, excellent organizational skills, and the ability to coach and develop team members while meeting deadlines. This is a full-time on-site position with focus on process improvements and safety.

Qualifications

• Experience in warehouse operations and returns processing.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Help plan, guide, and direct staff to meet customer demands, expectations, and deadlines.
• Perform administrative duties and problem solving.
• Process product returns and input accurate return information on customer accounts.
• Work with warehouse personnel on needed responsibilities.
• Perform general warehouse duties and warehouse cleanup.
• Take ownership for achieving department goals and monitor daily reports.

Skills

Safety Management

Microsoft Office

Customer Service

Time Management

Employee Relations

Interpersonal Skills

Organization

Attention to Detail

Ability to Work Under Pressure

Excellent Communication Skills

Tools

Excel

Word

Outlook

Job description

Jobtailor in Olive Branch, MS is seeking a supervisor for the Returns department to lead staff, manage returns processing, and ensure customer satisfaction. The role emphasizes safe, efficient warehouse operations and strong cross-functional communication.

The ideal candidate will have warehouse experience, excellent organizational skills, and the ability to coach and develop team members while meeting deadlines. This is a full-time on-site position with focus on process improvements and safety.