Returns Operations Lead

Priority Tire; Coppell (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Priority Tire seeks a Returns Lead to oversee daily operations of returns, damaged products, used tires, drop shipments, and scrap. This hands-on leadership role manages the process from unloading through inventory adjustment while ensuring safety, accuracy, and efficiency.

The Returns Lead coaches associates and collaborates with clerks, putaway staff, inventory teams, vendors, and other departments. The role emphasizes supervising and optimizing throughput, maintaining quality, and

Qualifications

• Responsibilities and team leadership duties as described in the job posting.

Responsibilities

• Direct daily workloads and coordinate returns team activities.
• Ensure returns and related inventory are processed accurately and on time.
• Train and coach associates on procedures, equipment, and safety requirements.
• Monitor performance, provide feedback, and support employee evaluations.
• Maintain a safe, clean, organized, and productive work environment.
• Plan staffing, equipment, space, and resources based on expected volume.
• Ensure tools and equipment are inspected, maintained, and operational.
• Support recruiting, onboarding, retention, and compliance with company policies.
• Identify workflow bottlenecks and implement process improvements.
• Lead pre-shift meetings and coordinate smooth handoffs between shifts and departments.
• Communicate professionally with customers, vendors, and service providers.
• Track performance metrics, maintain inventory accuracy, and report results to leadership.

Job description

Priority Tire seeks a Returns Lead to oversee daily operations of returns, damaged products, used tires, drop shipments, and scrap. This hands-on leadership role manages the process from unloading through inventory adjustment while ensuring safety, accuracy, and efficiency.

The Returns Lead coaches associates and collaborates with clerks, putaway staff, inventory teams, vendors, and other departments. The role emphasizes supervising and optimizing throughput, maintaining quality, and