Returns & Inventory Ops Specialist

Lowe's; Kahului (HI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) Retirement account with company

Paid time off

Employee discounts

Job summary

Lowe’s is seeking a Back-End Clerk in the Receiving Office to process customer returns, manage RTV/RTM, and support receiving and inventory tasks. The role involves documentation, coordination with vendors, and maintaining accurate records while ensuring safe, organized backroom and return areas.

Preferred candidates will have a high school diploma and 1 year of experience in merchandise receiving paperwork, inventory receiving, and returns processing.

Qualifications

• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns per policy and procedure.
• Execute RTV and RTM processes with documentation, packaging, and shipment prep.
• Coordinate vendor credits and replacements per guidelines.
• Sort and disposition returned merchandise (restock, return, dispose).
• Maintain records of all return transactions and docs.
• Assist with receiving shipments and verify merchandise against paperwork.
• Process receiving paperwork and update inventory systems.
• Label, store, and route merchandise to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies.
• Generate reports on returns, damaged goods, and inventory exceptions.
• Coordinate with store teams for efficient product flow.
• Maintain backroom and return area organization.
• Follow safety procedures for material handling and hazardous materials.
• Identify and handle hazardous or restricted items per guidelines.
• Provide basic support for customer return inquiries.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• Support Receiving Office with records retention, truck schedules, and daily/weekly reports.
• Assist with items out for repair, claims, inventory adjustments, and PO processing as needed.
• This role may be assigned additional duties.

Skills

General warehouse experience

Paperwork processing

Inventory receiving

Vendor/customer communication

Returns processing

Data entry

Education

High school diploma or GED

Job description

Lowe’s is seeking a Back-End Clerk in the Receiving Office to process customer returns, manage RTV/RTM, and support receiving and inventory tasks. The role involves documentation, coordination with vendors, and maintaining accurate records while ensuring safe, organized backroom and return areas.

Preferred candidates will have a high school diploma and 1 year of experience in merchandise receiving paperwork, inventory receiving, and returns processing.