Returns & Inventory Control Specialist

Lowe's; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's in Bloomington, IN seeks a Back-End Clerk to manage returns, receiving, and inventory controls within the Receiving Office. You will handle RTV/RTM processes, maintain records, and support truck unloading and PO processing.

Responsibilities include processing returns, coordinating with vendors, updating systems, and ensuring proper product flow. The role emphasizes safety, accuracy, and teamwork within Lowe's stores.

Qualifications

• 1 year of experience processing and filing merchandise receiving paperwork
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 1 year of store inventory receiving and administration
• 6 months of warehouse data entry/bookkeeping
• 6 months of retail experience accepting or processing returns

Responsibilities

• Process customer returns in accordance with Lowe's policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions.
• This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order processing as needed
• This individual may be held accountable for other duties as assigned

Skills

Vendor coordination

Returns processing

Inventory receiving

Data entry

Education

High school diploma or GED

Job description

Lowe's in Bloomington, IN seeks a Back-End Clerk to manage returns, receiving, and inventory controls within the Receiving Office. You will handle RTV/RTM processes, maintain records, and support truck unloading and PO processing.

Responsibilities include processing returns, coordinating with vendors, updating systems, and ensuring proper product flow. The role emphasizes safety, accuracy, and teamwork within Lowe's stores.