Returns & Inventory Operations Specialist

Lowe's; Sioux City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's is seeking a Back-End Clerk in Sioux City to support the Receiving Office and return processing workflows. You will handle customer returns, process RTV/RTM, coordinate credits, and maintain accurate records while assisting with shipments and inventory systems.

The role involves ensuring proper labeling, safe handling, and timely communication with vendors. A high school diploma and relevant experience are preferred. Equal opportunity employer.

Qualifications

• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry / bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies.
• Execute RTV and RTM processes, including documentation and shipment prep.
• Coordinate vendor credits and replacements as required.
• Sort and disposition returned merchandise based on condition.
• Maintain accurate records of all return transactions and documentation.
• Assist with receiving shipments and verify merchandise against shipping docs.
• Process receiving paperwork and update inventory systems.
• Ensure merchandise is labeled, stored, and routed correctly (sales floor, backroom, return processing).
• Support inventory accuracy through routine checks and report discrepancies.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures for material handling and equipment use.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• Assist with record retention, inbound/outbound truck schedules, and daily/weekly operational reports.

Skills

Retail experience

Vendor communications

Inventory receiving

Administrative data entry

Returns processing

Record keeping

Education

High school diploma or GED

Job description

Lowe's is seeking a Back-End Clerk in Sioux City to support the Receiving Office and return processing workflows. You will handle customer returns, process RTV/RTM, coordinate credits, and maintain accurate records while assisting with shipments and inventory systems.

The role involves ensuring proper labeling, safe handling, and timely communication with vendors. A high school diploma and relevant experience are preferred. Equal opportunity employer.