Returns & Inventory Operations Specialist

Lowe's Companies, Inc.; Hackettstown (NJ); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) with company match

Employee Assistance Program

Job summary

Lowe’s Companies, Inc. in Hackettstown, NJ is seeking a Back-End Clerk to handle returns processing and RTV/RTM workflows, coordinate with vendors, and maintain accurate inventory records. You will assist with receiving shipments, update systems, and ensure proper labeling and storage across backrooms and sales areas.

The role emphasizes safety, organized workspaces, and collaboration with store teams to optimize product flow and reduce discrepancies. Prior retail returns experience is valued.

Qualifications

• High school diploma or GED required.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• Back-End Clerk responsibilities include maintaining records, confirming truck schedules, and completing daily/weekly reports; managing items out for repair, handling claims and inventory adjustments, and supporting receiver/stocker teams with PO processing.

Skills

Returns processing

Vendor coordination

Inventory accuracy

Data entry

Customer service

Retail experience

Education

High school diploma or GED

Tools

Inventory systems

PO processing

Job description

Lowe’s Companies, Inc. in Hackettstown, NJ is seeking a Back-End Clerk to handle returns processing and RTV/RTM workflows, coordinate with vendors, and maintain accurate inventory records. You will assist with receiving shipments, update systems, and ensure proper labeling and storage across backrooms and sales areas.

The role emphasizes safety, organized workspaces, and collaboration with store teams to optimize product flow and reduce discrepancies. Prior retail returns experience is valued.