Returns & Inventory Specialist (Backroom Ops)

Lowe's Companies, Inc.; Pineville (LA); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowe's Companies, Inc. in Pineville, LA, is seeking a Back-End Clerk/Receiving Office assistant to handle returns, RTV/RTM processes, vendor credits, and shipment documentation.

You will help ensure accurate records, proper labeling, and efficient product flow between the backroom, sales floor, and return processing areas. The role supports receiving and stock teams, maintains safety and organization, and may perform other duties as assigned.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems.
• Label, store, and route merchandise to appropriate locations (sales floor, backroom, or return processing).
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures for material handling and hazardous materials.
• Identify and properly handle hazardous or restricted items.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• Assist with record retention and daily/weekly operational reports in Receiving Office.

Skills

Customer service

Inventory control

Communication

Safety procedures

Education

High school diploma or GED

Tools

Inventory software

Job description

Lowe's Companies, Inc. in Pineville, LA, is seeking a Back-End Clerk/Receiving Office assistant to handle returns, RTV/RTM processes, vendor credits, and shipment documentation.

You will help ensure accurate records, proper labeling, and efficient product flow between the backroom, sales floor, and return processing areas. The role supports receiving and stock teams, maintains safety and organization, and may perform other duties as assigned.