Full Time - Back End Clerk - Day

Lowe's; Tiffin (OH); In loco; USD 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Lowe's is seeking a Back-End Clerk in the Receiving Office to support returns processing, RTV/RTM operations, and inventory handling. You will ensure accurate documentation, coordinate with vendors, and help maintain organized backroom areas to support efficient store operations.

Responsibilities include processing returns, updating inventory systems, and assisting with receiving and handoffs to sales floors while adhering to safety guidelines and company policies.

Competenze

• High school diploma or GED required.
• Experience processing and filing merchandise receiving paperwork.
• Experience with store inventory receiving and administration.
• Warehouse data entry or bookkeeping experience helpful.
• Experience communicating with vendors or customers regarding returns or contracts.
• Retail experience involving returns processing is preferred.

Mansioni

• Process customer returns per company policies.
• Execute RTV and RTM processes with documentation and packing.
• Coordinate vendor credits and replacements per guidelines.
• Sort and disposition returned merchandise based on condition.
• Maintain accurate records of all return transactions and docs.
• Assist with receiving shipments and verify merchandise against docs.
• Process receiving paperwork and update inventory systems.
• Ensure merchandise is labeled, stored, and routed correctly.
• Support inventory accuracy with routine checks and report discrepancies.
• Generate and review standard returns, damaged goods, and inventory reports.
• Coordinate with receiving and store teams for efficient product flow.
• Maintain organized backroom and return areas.
• Follow safety procedures for material handling and hazardous items.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors/manufacturers to facilitate returns, credits, or replacements.

Conoscenze

Returns processing

Inventory receiving

Data entry

Vendor communication

Retail returns experience

Formazione

High school diploma or GED

Descrizione del lavoro

Key Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures

In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed

This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration
• 6 months of experience in warehouse data entry/bookkeeping
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 6 months of retail experience accepting or processing returns

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.