Returns & Inventory Operations Specialist

Lowe's Companies, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's Companies, Inc. in Jacksonville seeks a Back-End Clerk to support receiving, returns, and inventory workflows. You will handle RTV/RTM documentation, restock decisions, and maintain accurate records while following safety guidelines.

Daily tasks include assisting with shipments, updating inventory systems, labeling merchandise, and keeping backroom areas organized for efficient product flow.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies.
• Execute RTV and RTM processes, including documentation and shipment preparation.
• Coordinate vendor credits and replacements as required.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and related documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies.
• Generate and review standard reports related to returns and inventory exceptions.
• Coordinate with receiving and store teams for efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures related to material handling and hazardous materials.
• Identify and properly handle hazardous or restricted items.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• Back-End Clerk supports administrative and logistical functions, including record retention and truck schedules.
• This role may be held accountable for other duties as assigned.

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. in Jacksonville seeks a Back-End Clerk to support receiving, returns, and inventory workflows. You will handle RTV/RTM documentation, restock decisions, and maintain accurate records while following safety guidelines.

Daily tasks include assisting with shipments, updating inventory systems, labeling merchandise, and keeping backroom areas organized for efficient product flow.