Returns & Inventory Specialist

Lowe's Companies, Inc.; Tiffin (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Back-End Clerk/Receiving Office support role in the United States.

This position handles customer returns, RTV/RTM processes, and coordination with vendors to ensure credits or replacements are issued, while maintaining accurate records and facilitating smooth product flow. Responsibilities include receiving shipments, processing paperwork, updating inventory systems, labeling and routing merchandise, and maintaining a safe, organized work environment.

Qualifications

• High school diploma or GED required.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following established guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• Assist with administrative and logistical tasks within the Receiving Office, including record retention, truck schedules, and reports.
• This role may be assigned other duties as needed.

Skills

Merchandise receiving paperwork

Store inventory receiving

Warehouse data entry

Vendor/customer communications

Retail returns processing

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. is seeking a Back-End Clerk/Receiving Office support role in the United States.

This position handles customer returns, RTV/RTM processes, and coordination with vendors to ensure credits or replacements are issued, while maintaining accurate records and facilitating smooth product flow. Responsibilities include receiving shipments, processing paperwork, updating inventory systems, labeling and routing merchandise, and maintaining a safe, organized work environment.