Back-End Returns & Inventory Specialist

Lowe's Companies, Inc.; Florence (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Back-End Clerk to support returns processing and receiving office duties. You will handle RTV/RTM tasks, verify shipments, and maintain accurate records to ensure smooth product flow.

This role requires attention to detail, basic data entry, and collaboration with store teams. Prior experience with returns and inventory is preferred; duties may include additional tasks as assigned.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following established guidelines.
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy.
• Maintain accurate records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• The Back-End Clerk supports administrative and logistical functions within the Receiving Office, including record retention, inbound/outbound truck schedules, and daily/weekly operational reports.
• This role may be assigned other duties as needed.

Skills

Vendor communication

Returns processing

Retail experience

Data entry

Inventory administration

Record keeping

Education

High school diploma or GED

Job description

Lowe’s Companies, Inc. is seeking a Back-End Clerk to support returns processing and receiving office duties. You will handle RTV/RTM tasks, verify shipments, and maintain accurate records to ensure smooth product flow.

This role requires attention to detail, basic data entry, and collaboration with store teams. Prior experience with returns and inventory is preferred; duties may include additional tasks as assigned.