Returns & Inventory Operations Specialist

Lowe's Companies, Inc.; Bloomington (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Back-End Clerk to support returns processing, RTV/RTM workflows, and vendor communications.

The role covers receiving, inventory updates, and ensuring proper labeling and routing of merchandise within the store's backroom and return areas. Responsibilities include maintaining accurate records, assisting with unloading shipments, and generating routine reports on returns, damaged goods, and inventory exceptions.

Qualifications

• High school diploma or GED.
• 1 year experience processing and filing merchandise receiving paperwork.
• 1 year experience with store inventory receiving and administration.
• 6 months experience in warehouse data entry/bookkeeping.
• 6 months experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following established guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• Back-End Clerk plays a key role within the Receiving Office, maintaining records, confirming inbound/outbound truck schedules, and completing daily/weekly reports.
• This role may be assigned other duties as needed.

Skills

Return processing

Vendor communication

Inventory control

Data entry

Education

High school diploma or GED

Tools

Inventory software

Job description

Lowe's Companies, Inc. is seeking a Back-End Clerk to support returns processing, RTV/RTM workflows, and vendor communications.

The role covers receiving, inventory updates, and ensuring proper labeling and routing of merchandise within the store's backroom and return areas. Responsibilities include maintaining accurate records, assisting with unloading shipments, and generating routine reports on returns, damaged goods, and inventory exceptions.