Returns & Exchanges Specialist

Block Imaging; Holt (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Block Imaging seeks a Returns Coordinator to ensure imaging parts are received, evaluated, and processed accurately to restore value. You will work with vendors and customers to resolve claims, manage credits and exchange-related financials, and help streamline workflows across our global healthcare partners.

Collaborating with teams, you will monitor quality metrics, develop validation processes, and contribute to keeping life-saving imaging equipment moving forward in a compliant, efficient

Qualifications

• Bachelor’s Degree or equivalent required.
• Preferred fields include Marketing, Finance, Supply Chain, Project Management, General Business or Management.
• Strong communication and interpersonal skills.
• Experience with Excel, Word, Outlook and Salesforce360 preferred.

Responsibilities

• Review and validate return quality claims for triage, testing, and processing.
• Communicate with vendors and customers to resolve quality claims and credits.
• Authorize customer credits and manage exchange-related financials.
• Oversee exchange workflows, reminders, document generation, and stock resolution.
• Provide customer reporting and support quality review meetings.
• Analyze quarterly quality metrics to identify trends and drive improvements.
• Develop and refine quality and parts-validation processes.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Negotiation

Analytical thinking

Excel

Word

Outlook

Salesforce360

Process mindset

Team collaboration

Education

Bachelor’s Degree or equivalent

Fields: Marketing, Finance, Supply Chain, PM, General Business, or Management

Tools

Salesforce360

Excel

Outlook

Job description

Block Imaging seeks a Returns Coordinator to ensure imaging parts are received, evaluated, and processed accurately to restore value. You will work with vendors and customers to resolve claims, manage credits and exchange-related financials, and help streamline workflows across our global healthcare partners.

Collaborating with teams, you will monitor quality metrics, develop validation processes, and contribute to keeping life-saving imaging equipment moving forward in a compliant, efficient