Returns Coordinator

Block Imaging; Holt (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Block Imaging in Holt, MI is seeking a Returns Coordinator to manage the receipt, evaluation, and processing of imaging parts, turning returns into renewed opportunities within a global healthcare parts network.

You will validate quality claims, coordinate credits and exchanges, generate return documents, and support dashboards and quarterly metrics to drive continuous improvement. Strong communication and Excel skills are essential.

Qualifications

• Bachelor's degree or equivalent required.
• Strong communication and negotiation skills and customer focus.
• Proficiency in Excel, Word, Outlook; Salesforce360 preferred.
• Ability to work independently, manage multiple tasks, and meet deadlines.

Responsibilities

• Review and validate all return quality claims to ensure proper triage and accurate testing.
• Communicate with vendors and customers to resolve quality claims and negotiate credits.
• Authorize customer credits and manage exchange-related financials (deposits, refunds).
• Execute and oversee exchange workflows, including reminders and document generation.
• Provide customer reporting and support quality review meetings for transparency.
• Analyze quarterly quality metrics and drive process improvements.

Skills

Strong communication

Analytical thinking

Excel

Word

Outlook

Salesforce360

Education

Bachelor's Degree or equivalent

Tools

Salesforce360

Job description

Job Description Statement

The Returns Coordinator plays a vital role in restoring value by ensuring imaging parts are received, evaluated, and processed with accuracy and care. Through organized workflows and thoughtful communication, this role helps maintain the integrity of the supply chain and supports teams who serve healthcare partners around the world. By turning returned parts into renewed opportunities, the Returns Coordinator contributes directly to the mission of keeping life-saving imaging equipment moving forward.

Description

The Returns Coordinator plays a vital role in restoring value by ensuring imaging parts are received, evaluated, and processed with accuracy and care. Through organized workflows and thoughtful communication, this role helps maintain the integrity of the supply chain and supports teams who serve healthcare partners around the world. By turning returned parts into renewed opportunities, the Returns Coordinator contributes directly to the mission of keeping life-saving imaging equipment moving forward.

Culture Fit

Strengthen Block Imaging's mission of 'People Matter' by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties

• Review and validate all return quality claims to ensure proper triage, timely processing, and accurate internal testing.
• Communicate with vendors and customers to resolve quality claims, negotiate restock fees/credits, and troubleshoot issues.
• Authorize customer credits and manage exchange-related financials, including deposit credits, refunds, and high-dollar additional bills.
• Execute and oversee exchange workflows, including reminders, return document generation, vendor exchanges, and stock-check item resolution.
• Provide customer reporting and facilitate quality review meetings to maintain transparency and support strong relationships.
• Analyze and update quarterly quality metrics, using insights to identify trends and drive process improvements.
• Develop and refine quality and parts-validation processes, including models for external customer validation.
• Other duties as assigned.

Requirements

Role Competencies

• Strong communication and interpersonal skills - including negotiation, listening, writing, and relationship-building with customers, vendors, and team members.
• Analytical and critical-thinking skills to evaluate needs, identify options, solve problems, and negotiate pricing.
• Proficiency in business tools - Excel, Word, Outlook, internet navigation, document organization, and Salesforce360 (preferred).
• Ability to work independently, make informed business decisions, manage multiple projects, and meet deadlines.
• Process and automation mindset, with the ability to develop reporting automations and streamline workflows.
• Professionalism and integrity, including maintaining confidentiality, fostering teamwork, and treating others with dignity and respect.

Preferred Experience

Experience and Education Requirements

• N/A

Education

• Bachelor's Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.

Preferred Certifications

• N/A

Travel Requirements

n/a

Physical And Environmental Requirements

Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources.

This role may involve

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers, phones.
• Work is primarily performed indoors in a climate-controlled environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time.

Block Imaging Parts & Service is an Equal Opportunity Employer

Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance during the application or interview process, please contact HR.