Returns & Exchanges Specialist

Bhphotovideo; Burlington, Northern (NJ, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries

Medical benefits

401K plan

Employee discounts

Growth opportunities

Job summary

B&H is seeking a Returns Evaluator to handle customer returns from intake through disposition in accordance with company policies. The role involves reviewing communications, inspecting returned items, and determining whether items are restocked, sent back to vendors, or returned to customers.

Key tasks include processing refunds or credits, creating exchange orders, and repacking items to maintain condition. The position requires at least 2 years in a warehouse and basic IT familiarity.

Qualifications

• Minimum 2 years experience in a Warehouse.
• High school diploma or equivalent required.
• Previous experience troubleshooting computers and cell phones is preferred but not required

Responsibilities

• Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition, if recategorized as new
• As assigned by the manager

Skills

Organized and detail-oriented

UNIX

Excel

Email

Web

Cell phones troubleshooting

Education

High school diploma or equivalent

2 years warehouse experience

Tools

UNIX

Excel

Email systems

Web browsers

Job description

B&H is seeking a Returns Evaluator to handle customer returns from intake through disposition in accordance with company policies. The role involves reviewing communications, inspecting returned items, and determining whether items are restocked, sent back to vendors, or returned to customers.

Key tasks include processing refunds or credits, creating exchange orders, and repacking items to maintain condition. The position requires at least 2 years in a warehouse and basic IT familiarity.