Returns and Storefront Specialist

Baltic Born; Lehi (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Baltic Born is seeking a Returns Specialist to join our team in Lehi, UT. You will inspect and process product returns in a fast-paced environment, repackage merchandise for resale, and handle refunds or store credits through our returns platform.

Additionally, you will support customers in-person at our warehouse store front one day per week, greet shoppers, assist with online order pickups, and help customers with product try-ons, while maintaining a friendly, organized, customer-first

Qualifications

• 6-12 month of prior returns or similar warehouse experience.
• Basic computer skills (email, Google Sheets, downloads).
• Knowledge of warehouse operating procedures and protocols.
• Prior retail or customer service experience is a plus.
• Fluent in English; bilingual is a plus.

Responsibilities

• Unpack returned merchandise, inspect the condition and assess return paperwork.
• Package inspected merchandise in alignment with company standards.
• Report any issues to team lead/supervisor.
• Data entry into a tablet device once a week.
• Issue refunds or store credit, and restock product through return platform.
• Maintain a safe and organized work environment at all times.
• During high volume periods, provide support to fulfilment and receiving departments.
• Other tasks as required to meet team goals.

Skills

Basic computer skills

Fluent English

Customer service experience

Warehouse experience

Tools

Google Sheets

POS systems

Job description

At Baltic Born, we believe every woman deserves to feel confident, beautiful, and empowered through every stage of life. Founded by three sisters, our brand celebrates sisterhood and the strength of womanhood through thoughtfully designed fashion. We serve women navigating various life stages—from young professionals and mothers to wedding guests and dinner hosts—designing pieces that elevate their everyday and special moments.

We foster apositive, uplifting work environmentwhere creativity thrives, collaboration is valued, and growth is encouraged. From team lunches to fun events, we believe in celebrating our team regularly with monthly employee appreciation activities, and fuel your creativity with stocked snacks and drinks. We value your time and well-being by providing paid 30‑minute lunch breaks and employees may enjoy our collections with an exclusive employee discount.

You’ll work for a company that focuses on attainable luxury, extended sizing, and creating fashion that helps women feel their best at every stage of life.

REPORTS TO

Returns Manager

JOB SUMMARY

The Returns Specialist inspects and processes product returns in a high-volume, fast-paced working environment. This team member will inspect product ensuring accurate return information, repackage merchandise for resale, process compensation for customers through our returns platform and perform general warehouse duties including warehouse cleanup.

In addition to returns, the candidate will work one day per week supporting in-person customers in our warehouse store front. This team member will greet walk-in shoppers, facilitate online order pick ups, process return drop‑offs, ring up product purchases and assist customers with product try on. The ideal candidate is friendly, organized, and able to handle multiple customer interactions in a fast-paced environment. Fluent English is required, along with strong communication skills, basic comfort with point‑of‑sale systems, and a customer‑first attitude.

This is a full time position.

KEY RESPONSIBILITIES

• Unpack returned merchandise, inspect the condition and assess return paperwork
• Package inspected merchandise in alignment with company standards
• Report any issues to team lead/supervisor
• Data entry into a tablet device once a week
• Issue refunds or store credit, and restock product through return platform
• Maintain a safe and organized work environment at all times
• During periods of high volume or peak season, provide support to fulfilment and receiving departments
• Other tasks as required to meet team goals

QUALIFICATIONS:

• 6-12 month of prior returns or similar warehouse experience
• Basic computer skills (i.e. email, google sheets, downloads)
• Knowledge of warehouse operating procedures and protocols
• Prior experience in a distribution, warehouse, or other inventory handling environment
• Ability to actively support team concepts and effectively communicate with team members
• Ability to accurately follow directions, both written and verbal
• Ability to maintain individual productivity and quality standards according to department requirements
• Be able to stand, walk, or sit for extended periods of time
• Be able to lift up to 50 lbs
• Prior retail or customer service experience is a plus
• fluent in English (bilingual is a plus)