Returns Coordinator

Master Electronics; Phoenix (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Insurance plans

401(k) match

Tuition assistance

Paid holidays

PTO accrual

Volunteer Time Off

Job summary

Master Electronics in Phoenix, AZ is seeking a Returns Coordinator to manage customer return requests, uncover root causes, and improve end-to-end return processes across departments.

You will collaborate with sales, logistics, and DC returns teams, use Zendesk for requests, and ensure compliant, timely resolutions while maintaining strong customer relations.

Qualifications

• Two plus years of customer service experience, ideally in warehousing, reverse logistics, or related operations.
• Strong problem-solving and analytical abilities to identify root causes and drive improvements.
• Customer-focused mindset with clear written and verbal communication.
• Collaborative team player with self-motivation and adaptability.

Responsibilities

• Manage customer return requests through Zendesk and resolve them promptly.
• Coordinate stock check requests with the returns operations team for inventory decisions.
• Submit and track logistics claims to resolve shipment or product issues quickly.
• Identify warranty-covered products and coordinate supplier returns, replacements, or repairs.
• Process credit reversals, updates, memos, and billing communications for orders.
• Handle order cancellation requests and maintain clear customer/internal communication.
• Analyze product data and photos to diagnose issues and validate return eligibility.

Skills

Customer service

Problem solving

Analytical skills

Communication

Team collaboration

Independent work

Adaptability

Tools

Zendesk

Job description

To be a family that uses our collective superpowers to do significant good.

Master Electronicsis thrilled to announce an incredible opportunity for a Returns Coordinatorin the vibrant city of Phoenix, AZ!

As ourReturns Coordinatoryou’ll manage customer part returns, uncover root causes, and elevate our processes. You'll collaborate closely with various internal departments providing vital support and insights that keep us ahead of the game.

Pay Range: $19.00 - $22.00 / Hourly

What you will do?

• Manage customer return requests through Zendesk, ensuring accurate, timely resolution
• Coordinate stock check requests with the return operations team to support efficient inventory management and product disposition decisions
• Submit and track logistics claims, helping resolve shipment or product issues quickly
• Identify products covered under warranty and coordinate supplier returns, replacements, repairs, and claim follow-up through final resolution
• Exercise sound judgment when determining the appropriate disposition for non-conforming product to balance customer satisfaction, compliance, and inventory impact
• Process credit reversals, RMA updates, customer communications, credit memos, and billing memos to ensure accurate order and account resolution
• Manage order cancellation requests efficiently while maintaining clear communication with customers and internal teams
• Analyze product data sheets and customer-provided photos to diagnose issues, validate return eligibility, and support informed resolution decisions
• Maintain accurate documentation and order paperwork to meet customer requirements and internal process standards
• Enter replacement orders as needed to support timely customer issue resolution
• Follow exportation rules and compliance requirements when processing returns, replacements, supplier claims, and customer updates
• Serve as a liaison between customers, manufacturers, sales, logistics, and DC returns teams to drive timely product resolutions and ticket updates
• Collaborate cross-functionally with sales teams, end customers, manufacturers, and distribution center partners to deliver a consistent and customer-focused returns experience
• Support additional team and department priorities as assigned

What you bring to the table!

• Two plus years of customer service experience, preferably with one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environment
• Strong problem-solving and analytical skills, with the ability to identify root causes, interpret data, and make sound decisions efficiently
• Customer-focused mindset with the ability to understand and respond to the needs of diverse customers and stakeholders
• Collaborative team player with a positive attitude, proactive service mindset, and commitment to continuous improvement
• Ability to work independently, manage tasks efficiently, and adapt to change with curiosity and flexibility
• Strong written and verbal communication skills, including the ability to write clear, professional emails and communicate effectively with a range of audiences

Why do you want to work with us

• World-class and affordable insurance plans ensure you and your family stay healthy
• 401(k) match program where you are vested from day-one
• Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
• Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Equal Opportunity Employer

At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.

We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.