Director of E-Commerce

Master Electronics; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program

Paid holidays

PTO

Floating holiday

Parental leave

AD&D life insurance

Volunteer Time Off

Job summary

OnlineComponents, a Master Electronics company in Phoenix, seeks a Director of eCommerce to lead digital growth, optimize the online customer experience, and drive revenue across the platform.

You will own the eCommerce strategy, guide CRO, acquisition, lifecycle marketing, and merchandising, partnering with marketing, IT, product, and operations to scale a technical catalog.

Qualifications

• Proven ability to scale eCommerce revenue and improve key digital performance metrics.
• Experience managing large or complex product catalogs, preferably in B2B or technical product environments.
• Strong background in digital acquisition strategies, including SEO, paid search, and performance marketing.
• Expertise in conversion rate optimization (CRO), experimentation, and customer journey improvement.
• Experience leading cross-functional initiatives across marketing, technology, product, and operations teams.

Responsibilities

• Drive revenue growth, conversion rate improvements, acquisition performance, and customer experience outcomes.
• Build and manage the eCommerce growth roadmap spanning CRO, acquisition support, lifecycle hooks, merchandising, and SEO-led improvements.
• Own email and lifecycle marketing strategy and execution, including segmentation, journeys, and performance reporting.
• Manage internal and external resources supporting SEO, SEM, and email.
• Conversion rate optimization and experimentation.
• On-site merchandising and customer journeys.
• Own key customer journeys from browse and search through product discovery, quote or purchase, checkout, account creation, and reorder.
• Improve search and navigation performance and reduce friction across the catalog and key workflows.
• Partner with Service leaders, IT, web development, Ops, Product.

Skills

Revenue growth

CRO

Digital acquisition

Cross-functional leadership

Data-driven decisions

Strategic planning

Operational execution

Agency management

Prioritization

Analytics

Tools

SEO tools

A/B testing frameworks

Marketing automation platforms

Web analytics tools

SEM tools

Job description

To be a family that uses our collective superpowers to do significant good.

Join OnlineComponents, a Master Electronics company, where we are transforming how engineers, buyers, and businesses source electronic components online. We are seeking a Director of eCommerce to lead our digital growth strategy, elevate the online customer experience, and drive measurable revenue growth across our platform.

This leader will own the eCommerce strategy and digital performance for OnlineComponents, guiding initiatives that improve traffic acquisition, product discovery, conversion, and customer retention. The role partners closely with marketing, technology, product, and operations teams to continuously enhance the online buying experience for a complex technical catalog.

The ideal candidate brings a combination of strategic leadership, data-driven decision making, and hands-on execution to scale a high-performing digital commerce business in a fast-moving B2B environment.

What you will do?

• Drive revenue growth, conversion rate improvements, acquisition performance, and customer experience outcomes
• Build and manage the eCommerce growth roadmap spanning CRO, acquisition support, lifecycle hooks, merchandising, and SEO-led improvements
• Own email and lifecycle marketing strategy and execution, including segmentation, journeys, and performance reporting
• Manage internal and external resources supporting SEO, SEM, and email
• Conversion rate optimization and experimentation
• On-site merchandising and customer journeys
• Own key customer journeys from browse and search through product discovery, quote or purchase, checkout, account creation, and reorder
• Improve search and navigation performance and reduce friction across the catalog and key workflows
• Partner with Service leaders, IT, web development, Ops, Product

What you bring to the table!

• Proven ability to scale eCommerce revenue and improve key digital performance metrics
• Experience managing large or complex product catalogs, preferably in B2B or technical product environments
• Strong background in digital acquisition strategies, including SEO, paid search, and performance marketing
• Expertise in conversion rate optimization (CRO), experimentation, and customer journey improvement
• Experience leading cross-functional initiatives across marketing, technology, product, and operations teams
• Hands‑on leadership style with the ability to balance strategic planning and operational execution
• Experience managing internal teams and external agencies supporting digital growth initiatives
• Ability to prioritize initiatives based on business impact and resource availability
• Strong understanding of digital marketing channels, eCommerce best practices, and performance optimization
• Experience with eCommerce platforms, analytics tools, marketing automation systems, and A/B testing frameworks
• Familiarity with web analytics, SEO tools, marketing automation/email platforms, and experimentation tools
• Strong analytical and problem‑solving capabilities with a data‑driven decision‑making mindset

Why do you want to work with us

• Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
• Secure Your Future: 401(k) match program where you are vested from day‑one
• Invest in Your Education: Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives: Access to Perspectives, Healthcare Advocate, Working Advantage Discount Program, and more
• Enjoy Work-Life‑Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Do Significant Good: Company‑sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Provide Additional Financial Security: Company‑funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Equal Opportunity Employer

At Master Electronics, we thrive in a fast‑paced, entrepreneurial environment where flexibility, professionalism, and a self‑starter mindset aren’t just preferred— they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family‑owned for over 50 years.

What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world‑class suppliers across the globe.

We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed.

Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.