Return-to-Work Claims Associate — Workers' Compensation

Travelers; Overland Park (KS); On-site; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid Time Off

Wellness program

Volunteer encouragement

Job summary

Travelers in Kansas is seeking an Associate Claim Rep, Workers’ Compensation, to receive comprehensive training in claim handling, customer service, and policy interpretation while working with seasoned professionals. This program can last up to 12 months and aims to prepare you to handle claims independently on graduation.

Participants develop skills to determine coverage, manage claims, and collaborate with medical providers and legal counsel.

Qualifications

• Bachelor’s Degree and/or relevant education.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
• Participate in Telephonic and/or onsite File Reviews.
• Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

Travelers in Kansas is seeking an Associate Claim Rep, Workers’ Compensation, to receive comprehensive training in claim handling, customer service, and policy interpretation while working with seasoned professionals. This program can last up to 12 months and aims to prepare you to handle claims independently on graduation.

Participants develop skills to determine coverage, manage claims, and collaborate with medical providers and legal counsel.