Retreat Director: Growth, Leadership & Guest Experience

Massage Heights - Vegas-South Pointe; Henderson (NV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Massage Heights - Vegas-South Pointe is seeking a Retreat Director to lead daily retreat operations, drive membership growth, and develop a high-performing team. This role reports to the franchise owner and focuses on guest experiences and operational excellence.

The ideal candidate will manage recruiting, scheduling, and training while collaborating on revenue strategies and corporate initiatives. Weekend/evening availability is required for full-time commitments.

Qualifications

• Minimum 2 years of membership-based service or retail management experience.
• Experience leading and developing hourly teams.
• Strong leadership, organizational, communication, and interpersonal skills.
• Working knowledge of labor and employment laws.
• Experience training, coaching, and conflict resolution.
• Ability to build and sustain a positive, accountable team culture.
• Proficient with Microsoft Office and business software systems.
• Basic business math skills.
• Experience managing budgets and P&L performance.

Responsibilities

• Recruit, hire, train, develop and retain employees.
• Drive revenue and profitability through operational excellence and inventory management.
• Directly supervise and be accountable for all aspects of retreat operations.
• Create and manage team member schedules for optimal retreat performance.
• Lead the team in upholding Massage Heights brand standards and values.
• Drive membership sales, conversion, and retention.
• Develop and coach a high-performing team.
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs.
• Maintain operational standards in accordance with Massage Heights policies and procedures.
• Set performance goals and create action plans to achieve results.
• Execute local marketing initiatives to generate new leads.
• Deliver exceptional guest experiences by resolving concerns and building lasting member relationships.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Staff development

Conflict resolution

Time management

Budget management

P&L understanding

Mentoring

Tools

Microsoft Office

Zenoti or spa POS

Job description

Massage Heights - Vegas-South Pointe is seeking a Retreat Director to lead daily retreat operations, drive membership growth, and develop a high-performing team. This role reports to the franchise owner and focuses on guest experiences and operational excellence.

The ideal candidate will manage recruiting, scheduling, and training while collaborating on revenue strategies and corporate initiatives. Weekend/evening availability is required for full-time commitments.