Retirement Plan Support Specialist (Hybrid)

Revolution Technologies; Towson (MD); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Revolution Technologies is hiring a Customer Service Associate to support retirement savings plan clients. The role starts onsite during training and moves to a hybrid schedule, 3 days onsite and 2 days remote per week in Towson, MD.

A laptop will be provided and the pay rate is $27.00 per hour on a W-2 basis. Requirements include 2–3 years of customer service or call center experience and proficiency in Microsoft Office and PDFs; Salesforce experience is a plus and bilingual Spanish/English is

Qualifications

• 2-3 years of customer service or call center experience.
• Proficient in Microsoft Office Suite and PDF.
• Salesforce knowledge is a plus.

Responsibilities

• Answer inbound calls (no selling).
• Provide exceptional customer service information about retirement plans.
• Educate participants about their retirement accounts and features.
• Data entry and other administrative tasks.
• Facilitate problem resolution and document processing.

Skills

Customer service

Call center experience

Microsoft Office

PDF proficiency

Bilingual Spanish/English

Education

High School degree

Tools

Salesforce

Job description

Revolution Technologies is hiring a Customer Service Associate to support retirement savings plan clients. The role starts onsite during training and moves to a hybrid schedule, 3 days onsite and 2 days remote per week in Towson, MD.

A laptop will be provided and the pay rate is $27.00 per hour on a W-2 basis. Requirements include 2–3 years of customer service or call center experience and proficiency in Microsoft Office and PDFs; Salesforce experience is a plus and bilingual Spanish/English is