Retirement Accounts Support Specialist

Empower; United States; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Tuition reimbursement

Casual dress code

Paid time off

Job summary

Empower is hiring for a customer service focused role in our call center. You will support customers with retirement savings accounts, educate them without selling, and communicate plan updates and changes.

You will process contributions, loans, withdrawals, and general account changes as directed by customers. The position requires availability for a 40-hour week, potential overtime, and an associate degree or higher with customer service experience.

Qualifications

• Associates degree or higher AND at least one year of customer service experience OR two or more years of customer service experience

Responsibilities

• Provide excellent service within our call center for our customers’ retirement savings accounts
• Educate and empower our customers without having to make cold calls or sales
• Communicate critical plan updates and changes
• Process contribution changes, loans, and withdrawals
• Process general account changes upon direction from the customer

Skills

Customer service

Communication skills

Education

Associates degree or higher

Job description

Empower is hiring for a customer service focused role in our call center. You will support customers with retirement savings accounts, educate them without selling, and communicate plan updates and changes.

You will process contributions, loans, withdrawals, and general account changes as directed by customers. The position requires availability for a 40-hour week, potential overtime, and an associate degree or higher with customer service experience.