Retirement Service & Support Specialist

Empower LLC; Northern (KY); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Tuition Reimbursement

Paid Time Off

Volunteer Time Off

Parental Leave

Disability Leave

BRGs

Job summary

Empower LLC is hiring a Retirement Service and Support Specialist to serve as the primary contact for customers transferring funds and accounts into Empower. You will own the transfer process end-to-end, maintaining strong customer relationships and ensuring smooth transitions across multiple steps.

The role requires 3 years of customer service experience in finance, and FINRA Fingerprinting; a Bachelor's degree or equivalent is preferred.

Qualifications

• Bachelor's degree or an equivalent combination of education and professional work experience.
• With no degree, a minimum of four years of directly related experience is required.
• 3 years of customer service experience, preferably in a financial service-related field.
• FINRA Fingerprinting required.

Responsibilities

• Act as the primary contact for customers transferring funds and/or accounts into Empower accounts.
• Provide optimal service and follow-up to dedicated customers throughout the transfer or rollover process.
• Oversee not-in-good-order items and ensure paperwork is submitted and in good order.
• Work autonomously, manage scheduled customer appointments, and follow up on tasks and transfer items.
• Deliver personalized service and respond to questions with listening, patience, empathy, and proactivity.

Skills

Customer service

FINRA Fingerprinting

Windows & Office

IRA knowledge

Education

Bachelor's degree or equivalent

4+ years of related experience without a degree

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Retirement Service and Support Specialist, you will play a pivotal role in shaping seamless and customer-focused financial experiences. As the primary point of contact for customers navigating the transfer process, you will spearhead the transfer of accounts from previous firms to an existing Empower account(s.). Your expertise will extend to owning customer relationships throughout the entirety of the transfer, providing dedicated support, and ensuring a smooth transition.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa currently, including CPT/OPT.***

What you will do

• Act as the primary contact for customers transferring funds and or accounts from previous firms into existing Empower accounts
• Provide optimal service and follow-up to dedicated customers throughout the transfer or rollover process
• Oversee not-in-good-order items associated with the transfer process, ensuring all the necessary paperwork is submitted and in good order. Follow up with customers as needed to resolve any outstanding issues
• Work autonomously, managing scheduled customer appointments, following up on outstanding tasks, and researching transfer items with a focus on maintaining a professional image
• Deliver personalized service and respond to a variety of questions by exhibiting listening, patience, empathy, authenticity, proactivity, and perseverance with external and internal customers

What you will bring

• Bachelor's degree or an equivalent combination of education and professional work experience
• With no degree, a minimum of four years of directly related experience is required
• 3 years of customer service experience, preferably in a financial service-related field
• FINRA Fingerprinting required

What will set you apart

• Experience managing multiple priorities and ability to handle stressful situations and people daily
• Collaborative team player demonstrating strong interpersonal skills
• Basic working knowledge of Windows, Microsoft Office Software (Word, Excel, PowerPoint, etc.), and various file manipulation skills on a PC
• Basic understanding of IRAs, retirement investment products/services, and the qualified retirement plan environment
• Motivated, self-starter with the interest to learn new information quickly and independently

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$55,300.00 - $76,075.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.

Job Posting End Date at 12:01 am on:

09-02-2026