Retention Specialist: Tech-Savvy Insurance Support

David Christy - State Farm Agent; Spokane Valley (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Training & development

Company parties

Vision insurance

Dental insurance

Opportunity for advancement

Job summary

David Christy - State Farm Agent is looking for a Customer Retention Specialist to enhance customer experiences. This position engages clients through phone, email, and chat while utilizing digital tools to connect with younger demographics.

The ideal candidate is tech-savvy with excellent communication skills and a customer-oriented attitude. Responsibilities include assisting with policy inquiries and collaborating with a dynamic team to improve customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Strong familiarity with social media and digital tools.
• Desire to exceed customer expectations.

Responsibilities

• Engage with customers through phone, email, and chat.
• Assist with policy inquiries, updates, and claims.
• Collaborate with team to ensure effective issue resolution.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Ability to adapt

Education

High school diploma or equivalent

College degree

Tools

Digital communication tools

Social media platforms

Job description

David Christy - State Farm Agent is looking for a Customer Retention Specialist to enhance customer experiences. This position engages clients through phone, email, and chat while utilizing digital tools to connect with younger demographics.

The ideal candidate is tech-savvy with excellent communication skills and a customer-oriented attitude. Responsibilities include assisting with policy inquiries and collaborating with a dynamic team to improve customer satisfaction.