Customer Retention Specialist - State Farm Agent Team Member

Jason Thomas - State Farm Agent; Craigsville (WV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Job summary

Jason Thomas Insurance Agency Inc. is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach in Craigsville, WV. This role focuses on servicing existing clients and helping the office grow.

You will communicate with customers about coverage options, review accounts for updates, and collaborate with the team to improve satisfaction and retention. Prior customer service or account management experience and the ability to obtain applicable state

Qualifications

• Experience in customer service or account management.
• Ability to obtain applicable state insurance licenses.
• Strong interpersonal and communication skills.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Problem-solving

Customer focus

Account management experience

Education

State insurance license

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Parental leave
• Signing bonus
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Jason Thomas Insurance Agency Inc. if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location

Location Address: 20 Lilac Street Craigsville, WV 26205

At Jason Thomas Insurance Agency Inc., we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.