Retention Specialist - Remote, Commission Eligible

Achieve Test Prep; Newark (NJ); Hybrid; USD 20,664 - 34,440; Full time

Job summary

Achieve Test Prep is hiring a Retention Specialist for their Customer Success Team. This remote, full-time role involves making outbound calls to retain customers, resolving issues, and maintaining loyalty through excellent communication.

The ideal candidate is motivated, fluent in English, and has professional sales experience. The job offers flexible schedules from 10 AM to 8 PM Eastern and is home-based outside of the USA.

Qualifications

• Highly motivated with a desire to earn commission.
• Superior phone etiquette.
• Experience in sales or customer retention.
• Good judgment and communication skills.

Responsibilities

• Make outbound calls to retain customers and collect payments.
• Resolve customer issues with probing questions.
• Identify reasons customers leave and attempt to retain them.
• Maintain a high level of customer loyalty through communication.

Skills

Fluent in English

Professional sales or retention experience

Strong interpersonal skills

Problem-solving skills

Data entry accuracy

Able to handle difficult customers

Tools

Google Suite products

Job description

Achieve Test Prep is hiring a Retention Specialist for their Customer Success Team. This remote, full-time role involves making outbound calls to retain customers, resolving issues, and maintaining loyalty through excellent communication.

The ideal candidate is motivated, fluent in English, and has professional sales experience. The job offers flexible schedules from 10 AM to 8 PM Eastern and is home-based outside of the USA.