Tech-Savvy Community Solutions Specialist

Charter Communications; San Diego (CA); On-site; USD 27,552 - 47,596; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Incentive-based compensation like bonuses

Job summary

Charter Communications is looking for a customer service representative in San Diego, California. This role offers the chance to make a significant impact on customer satisfaction while providing support for Spectrum's Community Solutions products.

The ideal candidate will possess strong communication skills, a high school diploma, and prior customer service experience. The position involves troubleshooting various issues and managing account-related inquiries, with a pay range of $20.00 to $34.55.

Qualifications

• Ability to use personal computer and relevant software.
• Experience in cable operations or telecommunications preferred.
• Strong follow-up, accuracy, multitasking, and attention to detail.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues.
• Manage account activation, maintenance, and billing concerns.
• Recommend upgrades based on customer needs.

Skills

Customer service and sales experience

Complex problem-solving abilities

Strong verbal and written communication skills

Ability to read, write, speak, and understand English

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Charter Communications is looking for a customer service representative in San Diego, California. This role offers the chance to make a significant impact on customer satisfaction while providing support for Spectrum's Community Solutions products.

The ideal candidate will possess strong communication skills, a high school diploma, and prior customer service experience. The position involves troubleshooting various issues and managing account-related inquiries, with a pay range of $20.00 to $34.55.