Customer Service Representative

Charter Communications; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Charter Communications is seeking a Customer Service Representative for Spectrum Mobile in Kansas City, Missouri. This role involves assisting customers with mobile service inquiries, providing effective solutions, and maintaining customer relationships. The ideal candidate should have a high school diploma and a passion for customer service.

Responsibilities include handling inbound calls regarding mobile services, billing questions, and account updates, ensuring a positive customer experience in a fast-paced environment.

Qualifications

• 6+ months of customer service experience.
• 6+ months of high-volume phone experience.
• 6+ months of working with software applications.

Responsibilities

• Resolve mobile customer inquiries and maintain accounts.
• Interact with customers to assist with mobile service activation.
• Provide knowledgeable and efficient customer service.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing skills

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally‑savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

What Our Customer Service Representatives Enjoy Most

• Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolving mobile customer inquiries while creating best‑in‑class customer experiences
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast‑paced work, you'll thrive inside our lively environment.

What You'll Bring to Spectrum

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high‑volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi‑tasking, customer service
• Abilities: Dependable, proactive, adaptable, problem‑solving, professional, resilient

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.