Retention Sales Specialist – Commission

Wolters Kluwer; Carson City (NV); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States to deepen relationships with existing customers and prevent churn. You will analyze needs, negotiate service terms, and coordinate with Marketing to drive retention initiatives.

This role emphasizes data-driven decision making, regular follow-ups, and reporting on retention metrics to inform sales strategies. Onsite work at Wolters Kluwer offices may be required during recruitment.

Qualifications

• Experience in retaining and re-engaging customers.
• Ability to analyze customer interactions and retention metrics.
• Strong communication and negotiation skills.
• Familiarity with CRM tools and data reporting.

Responsibilities

• Engage with existing customers to understand needs and concerns.
• Provide product and service support to resolve issues.
• Develop retention strategies based on feedback.
• Re-engage lapsed customers using targeted communications.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to retention program development.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Create personalized customer retention plans.

Skills

Relationship-building

Negotiation

Customer service

Data analysis

CRM proficiency

Communication

Retention strategy

Cross-functional collaboration

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States to deepen relationships with existing customers and prevent churn. You will analyze needs, negotiate service terms, and coordinate with Marketing to drive retention initiatives.

This role emphasizes data-driven decision making, regular follow-ups, and reporting on retention metrics to inform sales strategies. Onsite work at Wolters Kluwer offices may be required during recruitment.