Customer Retention & Engagement Specialist

Wolters Kluwer; Frankfort (KY); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage clients, and negotiate service terms.

You will analyze retention data, coordinate with marketing, and contribute to retention programs through detailed reporting and cross-functional collaboration.

Applicants should be prepared to appear onsite for interviews at a Wolters Kluwer office.

Qualifications

• Experience in handling customer interactions and issues.
• Ability to analyze customer data to inform retention strategies.
• Experience with CRM tools.
• Strong communication and conflict resolution skills.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer in the United States is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage clients, and negotiate service terms.

You will analyze retention data, coordinate with marketing, and contribute to retention programs through detailed reporting and cross-functional collaboration.

Applicants should be prepared to appear onsite for interviews at a Wolters Kluwer office.